Frequently Asked Questions
No, we do not have a physical store. We operate exclusively online so we can offer better prices and a wider range of products.
Yes, we offer COD nationwide through our courier partners.
Yes, most of our products are 100% original and imported directly from China as authentic branded stock. A few
items have a brand logo but are not official licensed products — this is clearly mentioned on the product page so you know exactly what you're buying. We have added ''Original'' badge with 100% original products.
We accept Cash on Delivery (COD) and Bank Transfer.
No, parcel opening is not allowed before payment. Payment is required at the time of delivery.
Yes, you can cancel your order before it is dispatched. Once it's handed over to the courier, it cannot be cancelled.
Delivery usually takes 3-5 working days nationwide via courier (COD). Remote areas or unforeseen delays may take a bit longer.
Yes, self-pickup is available in some cases. You can place your order online and contact us on WhatsApp at 0341-7495890 for further details. Please note: warehouse walk-ins are not allowed — only order pickup is available. Some items are shipped directly from our vendors and may not be available for pickup.
Yes, we offer faster delivery options for urgent orders. Please contact us on WhatsApp at 0341-7495890 before placing your order.
- Lahore: Delivery via Rider
- Other cities: Delivery via Daewoo Cargo
Please note: These are not COD options — advance payment is required and shipping charges are paid by the customer. Orders are processed within 6-24 hours after payment is received.
Yes. For urgent orders, please contact us directly. Lahore: Same-day delivery via Rider (advance payment required). Other cities: Delivery via Daewoo Cargo (advance payment required).
Note: Urgent delivery requires advance payment since these are not COD options and customer shall bear the shipping cost.
We accept returns within 10 days of delivery. The product must be unused, with all tags and original packaging intact.
We check every order for quality before shipping. But if you still receive a damaged or wrong item, we will replace it free of cost. An unboxing video is required to process this. After receiving and inspecting damage/ wrong product we will dispatch new product. (Return through Pakistan Post is mandatory)
Send the product back to our return address. Once we receive it, your refund will be processed to your bank account within 3-5 working days. See our full Return & Refund Policy on the website for details.
